DELIVERY:
If one of your items is a pre-order, the complete order will not ship until the pre-order item comes available. If you are wanting the other items shipped sooner, please place two different orders. The date listed on the website is an estimate. Please note that sometimes delays happen in production, causing the date to get pushed back.
If an item is returned to us for incorrect address, the customer is responsible for postage to reship the item. If the customer would not like to repay to reship the item, they will receive a gift card in the amount of their purchase price, minus any shipping charges paid. Once the item is scanned by the carrier, it is no longer our responsibility. If the item is lost in transit, stolen or delivered to the wrong address, we will not replace the item(s). You can upgrade to priority mail to make sure your order is insured.
If an item is cancelled before the order gets shipped out, the amount of the order will be issued a store credit. This includes ANY pending orders or orders that are pre-orders.
We ship from two different warehouses in Utah and several others across the US. It is possible that your order will be shipped and sent in several different shipments.
EXCHANGES:
We do not offer exchanges since we cannot guarantee the size you need will be in stock by the time, we get your return back. We have a huge selection of products and it moves very quickly!
DAMAGES:
While we hope this is never the case, sometimes items are damaged. You must send us a photo of the item within 5 days of delivery in order to receive a replacement. We are unable to offer replacements after that time frame, since we are not able to determine if the item was worn and damaged from use. If you did not send a photo with your first email of the damage, please reply to this email with a photo of the care tag and the damaged part. If the item that you ordered is no longer in stock, we will reach out to you to see if you would like to change that item to a different one.
If your PACKAGE is damaged, lost or stolen and you purchased shipping insurance, you can start the claim process HERE.
RETURNS:
YOU MUST FILL OUT A RETURN AUTHORIZATION FORM WITHIN 7 DAYS OF DELIVERY FOR YOUR RETURN TO BE VALID.
We accept returns within thirty (30) days of delivery date for most items in new condition. All returns will be issued a store credit. You have five years from the issue date to use your store credit. Since items sell out so fast, we no longer offer exchanges. You will be issued a store credit and can either repurchase your item or choose another one.
SWIMWEAR:
Items must be in new, unused, and salable condition with hygienic lining in place. They must be received within 14 days of delivery to be returned.
Here's the breakdown. Items must be unwashed, unworn and unaltered, have no makeup stains, deodorant stains, or animal hair to return. ALL ITEMS MUST HAVE ORIGINAL TAGS AND PACKAGING. If the tags are removed, you will not be able to return the item. Sale items, discount promo code 30% or higher, flash sales, gift cards, bras, accessories and swimwear are non-returnable and non-refundable. If you do NOT follow the proper care listed on the garment when laundering, the item will not be replaced if damaged. If an item states it needs to be hand washed, dry clean, or any other special instructions, you MUST do that for the item to hold up properly.
How do returns | cancelled orders work with Shop Pay or Sezzle?
Shop Pay & Sezzle purchases are subject to Tara Lynn's standard returns policy of store credit only for items returned within 30 days of fulfillment. If you've returned your order - partial or full - and you haven't paid off all of your installments, then you will continue to pay off those installments until they are complete for the full purchase amount and you will receive a store credit for the full amount of the item(s) being returned.
If we receive an item that is marked final sale, there will be a 25% restocking fee taken from your store credit due back for the return.
Once we receive the order back and we verify it is in the above condition, you will receive an email with your store credit within 10 business days. If we receive an item back that does not meet the above criteria, it is subject to a $9.95 shipping fee to be returned to you.
